Customer Feedback

RECOMMENDED

Just want to say thank you for your usual excellent service. Great advice and help from everyone with ordering and prompt delivery. This is our fourth set of covers over the years and quality and comfort is second to none. Great Welsh company. Thankyou. Steph Hoskins.

Steph Hoskins / Customer Review

RECOMMENDED

Just a few words of thanks to you and all the staff. We visited the factory in March had excellent service in the showroom and after a few visits and plenty of patience from the staff we finally made our choice, and we weren’t to be disappointed. My wife and I couldn’t be more pleased with the quality, the finish of the product and after service provided by Peter and staff at Sofa by Design.

Bryan & Sue Morgan / Customer Review

RECOMMENDED

Highly recommend this brilliant company! The most comfy and well designed sofa’s I have ever sat on. I was able to select the type of sofa I liked and then choose which fabric I wanted, allowing me to design my dream sofas. Everyone working for the company were all so lovely, especially Denise who was so kind and helpful with me whilst I spent ages choosing the perfect fabric. 100% would go here for my next sofa!

Samantha Tapp / Facebook Review

RECOMMENDED

Amazing quality and craftsmanship x

Sian Duckfield / Facebook Review

Just had our new suite, two and three seater sofa and large footstool delivered. We chose our materials for it with the aid of the most helpful staff. We had already had a suite, from this excellent firm, for the last fourteen years, so knew the of the great quality and value. The new suite however, has far exceeded our expectations in all respects. We are just so pleased with the work put in to make our combination of materials really work. We now can’t wait to show it off to everybody. We thoroughly recommend Sofa by Design.

Dave Ferguson / Google Review

I bought my sofa and armchair from you in 2001 and also a replacement set of covers , l was considering buying a new sofa and chair but because they are so well made and after speaking to Denise on the phone was delighted to find out you still made the loose covers … my sofa and armchair look brand new and l’m thrilled how well the covers fit. thank you so much.

Julie Dixon / Google Review

RECOMMENDED

We are absolutely thrilled with the sofa and chairs which you made for us. Linda actually cried when she saw them! They look fantastic now that the room is just about finished and have been admired by friends who have seen them.

We have been so impressed with your advice, patience and serviceand will recommend your company to all of our friends. I think that you could maybe market ‘bespoke sofas’, because that is what you supplied us with…Thank you so much.

Colin & Linda Dobson / Customer Review

Excellent service from start to finish. We bought our sofas from Classic sofas many years ago. Delighted to be able to order new loose covers. Sofas look like new again.
Would recommend sofa by design to everyone.
Staff are so friendly and helpful.

Margaret Cowley / Google Review

Brilliant service from Denise and team at Sofa by Design. We’ve had our 2 sofas for 15 years and were still very happy with them. Denise replied very quickly to my questions about replacement seat cushions as well as an offer for us to bring the covers in to have the team fit the cushions has it could be tricky. They arrived quicker than expected and our sofas look good as new again. Great quality and great service as well as being British made products.

M. G. / Google Review

Sofa by Design were extremely helpful and a pleasure to deal with. They made my sofa with a fabric that wasn’t one of their stock fabrics. They were meticulous in finding out my precise requirements. I mostly spoke to Peter, and his knowledge and ability to explain differences made the whole process a pleasure rather than stressful. We have just received the sofa – first of all it looks great, but it is very comfortable too!

Katherine Cropper / Google Review

FAB sofas

Sharon Warren / Google Review

We are delighted with both our three sofas and the service from Sofa by Design. We had bought our previous suite from here 19 years ago when we initially had 3 teenage daughters and latterly 6 grandchildren – so we felt we couldn’t go wrong.

After perusing numerous swatches and discussing thoughts and ideas with the wonderful Denise decision was made and we awaited excitedly for delivery. Unfortunately flu had struck down some of the staff delaying delivery. Oh dear! We had disposed of our suite and we were having 10 people for a traditional Burns Night. Nothing daunted we had a phone call from Denise – the manager and another employer would deliver on the Saturday of our dinner party. What service! The journey from Wales to Glasgow is a long one and I expected them in the afternoon – the bell went at 10a.m. – they had left at 4a.m.!

We are more than delighted with our 3 sofas (as were our guests) and can’t praise Sofa by Design highly enough. Thank you Denise and everyone involved.

Irene Sinclair / Google Review

I cannot believe this gem of a shop and sofa factory is on our doorstep in South Wales. Fantastic service from an assistant who has first hand knowledge of the furniture she was selling(she makes the furniture too!) . We need to support this Welsh company. A large range of sofas, which could be adapted to your needs. Much better choice and service than high street companies.

Nia Evans / Google Review

Thrilled with our three new leather sofas! Very colourful , smart and comfortable.
We have had furniture from Sofa by Design before and didn’t hesitate to return to them.
The excellent service, advice, attention to detail and sheer quality of the craftsmanship and quality of the product second to none and excellent value for money.
Our sofas delivered to us yesterday by the two guys who made them!
Thank you very much to David and all at the Brynmenyn showroom.

Peter Ricou / Google Review

RECOMMENDED

Both my wife and I are absolutely delighted with the products and service. The suite represents very considerable luxury at an affordable price!

Sir John Harvey / Customer Review

RECOMMENDED

I have claimed the Chatsworth – you just want to curl up on it, I’ve never stopped talking about it to my friends. Your service is first class, everyone has been very helpful and friendly.

Mrs A. Birchley / Customer Review

RECOMMENDED

I cannot thank Sofa by Design enough for what I consider to be some of the best customer service I have ever received. I would not hesitate to recommend Sofa by Design to anyone.

Mr S. Bath / Customer Review